Housewares Shopping Guide

[I am an old Macy's employee, this information I am sharing we refer to as "product knowledge"]

HOUSEWARES—SMALL ELECTRONICS

WHAT TO LOOK FOR IN THE BEST

Power Look for higher wattage to get more power from motor-driven units like Blenders or Mixers.	Metal Construction and Finishes Appliances come in many colors and finishes but metal parts and finishes tend to be more durable.
Auto Shut-off Important in items like coffee makers and irons for both safety and to save electricity.	Programmable Allows you to set it and forget it
Warranty	Dishwasher Safe Look for this in both products and their accessories for easy cleaning.

FREQUENTLY ASKED QUESTIONS

What is the differences between a mixer, a blender and a food processor?

Mixers are better for tasks that involve increasing volume by adding air into the mixture. Blenders are versatile enough to blend liquids at high speeds, crush and grind solids. Food processors are designed for chopping dry solids or kneading thick bread dough. They can even slice or shred produce and cheeses, tasks mixers and blenders can’t accommodate!

Why are some stand mixers more expensive than others?

More expensive brands typically use more advanced, durable materials and technology; they may also provide longer or more replacement warranties with their products. You’re paying for quality that will last a long time and an appliance that will deliver power and performance that will give you the results you want.

What is the difference between a toaster oven and a convection oven?

Toaster ovens have coil type, direct heating element that cooks the food—great for toasting, browning and warming up food. Convection Ovens have a fan that circulates hot air for even heating. Convection ovens also cut the cooking time by about half and are great for baking.

Will small electrics work overseas?

Yes, most will work the same when used with a proper adapter. Check with the manufacturer to be sure, as using the product with an adapter outside the US may expose the user to fire hazard or void the manufacturer’s warranty.

What is a steam mop and why are they so popular?

Steam mops are the newest innovation in floor care. They are lightweight and easy to use for cleaning and sanitizing popular flooring, such as wood, ceramic and laminate. Steam mops are environmentally friendly, using hot steam instead of harsh chemicals to kill bacteria. The reusable pads are machine washable.

What are some popular items to suggest to customers as add-ons to the sale?

The most common are the pizza wheel, garlic press, 4-sided grater, swivel peeler, salad spinner, and pepper mill, measuring cup, quick chopper and can opener. Collapsible items such as potato ricers, drainers, measuring cups and funnels save valuable kitchen storage space. The Martha Stewart line is designed with heavier weight materials and larger, soft grip ergonomic handles.

What if a customer just needs to replace a broken or missing part? Are small appliance parts difficult to find?

You can find replacement parts online. If you can’t find what you need, simply contact the manufacturer by email or phone. Many online small appliance repair companies also offer mail in repairs.

DEFINITIONS

Planetary Mixing Actions = Spiraling beater that touches the bowl in 67 different places. This is the highest beat-to-bowl coverage in the industry.

Small Electronics = Includes small appliances and electric tools used in the home for cooking, baking, cleaning, personal care, etc.

Watts = Power output measurement. The higher the wattage the higher the power output.

Micro-processing = Used in single serve coffee makers to maintain water at perfect brewing.

Controlled Technology = Temperature; it also monitors water levels to ensure a full cup every time.